Welcome and Thank You for using this service. When you use our products or services, you're agreeing to our terms, so please take a few minutes to read over the below mentioned Terms and Conditions:
General Terms and Conditions
The Company provides technology based services for booking a limousine service, and you agree to obtain our limousine services offered by third party limousine providers, drivers or vehicle operators. All the Services provided by the Company to you by means of your use of the booking platform are hereinafter referred to as the "Service."
The Company shall take your booking request and forward it to the driver through The Company online booking system. The driver shall have the sole discretion to accept or reject each request for limousine service. The driver has discretion over whether to receive the booking request made by the Company. If the driver accepts the booking request made by the Company, the Company call centre will notify you and provide the information regarding the driver including its name, contact number, vehicle number etc.
The Company shall make reasonable efforts to bring you in contact with the driver in order to obtain limousine service subject to availability of the driver in or around your location at the time of your booking request made to the Company.
For the avoidance of doubt, it is clarified that the Company itself does not provide limousine services. It is the driver who shall render limousine service to you.
You warrant that the information you provide to the Company is accurate and complete. The Company is entitled to at all time verify the information that you have provided. It is your responsibility to check to ensure you visit the correct website or dial-in the accurate call centre number. The Company shall not be liable if you do not visit the appropriate website or dial-in the correct call centre number. The Company reserves the right to discontinue or introduce any of the modes of booking.
You will refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation;
You will comply with all applicable laws;
You will treat limousine drivers introduced to you through us with respect and not to cause damage to our vehicles or engage in any unlawful, threatening, harassing, abusive behaviour or activity whilst using our vehicle or service;
You will compensate and defend us fully against any claims or legal proceedings brought against us by any other person as a result of your breach of these Terms.
Please note that we are not responsible for the behaviour, actions or inactions of drivers of limousine, quality of vehicles and/or private limousine which you may use (through us or otherwise). Any Contract for the provision of limousine services is between you and the driver and not us and we simply provide a platform to introduce drivers and passengers.
2.Payment and Rates:
You will make payment in full to any limousine drivers introduced to you through us for any services provided by such driver to you (Excluding services requiring prepayments). You shall be required to pay transfer rates and additional surcharge (where applicable) for limousine service to the driver and the rates of can be found on the Website of the Company.
You agree that the transfer charges shall include the transfer rate and any additional charges levied by the Company which includes additional midnight surcharge and/or out of the way area surcharge and/or item transfer surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the Services.
The Transfer and additional surcharge rates shall be updated or amended from time to time and it shall be your responsibility to remain informed about the current transfer and additional surcharge rates for the limousine services. You agree that you will pay for all limousine services you purchase from The Company either by way of cash or credit card.
For services requiring prepayment, you will make advance payment to The Company before the Service is being rendered to you. You will receive the online payment portal link in your email. You shall click onto the link and make payment using your credit or debit card. Aside from card payment, The Company also allows you to make payment using online internet banking method. The Company is not responsible for any errors by the Payment Processor.
3. Amendment:
You will inform The Company of any amendment needed by calling up our call centre. You will not be in contact with the driver of any amendments without the presence of The Company. Strictly no amendment is allowed within 24 hours to the Service.
4. Cancellation and Refund:
If you need to cancel your booking, please contact The Company call centre as soon as possible. You will not be in contact with the driver of any cancellations without the presence of The Company. Cancellation beyond 24 hours to the Service will be allowed for refund request with a processing fee being charged per transaction. You agree on the charging of refund processing fee. Strictly no cancellation and refund request is allowed within 24 hours to the Service.
5. Liability:
The Company shall not be jointly or severally held responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of services offered by the Company or due to the failure of the Company to provide services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of the Company or any person or any organization involved in the above mentioned systems.
Without prejudice to the above, the Company shall not be jointly and/or severally held liable for any direct or indirect loss or damage which may be suffered by the Customer as a result of any failure by the Company to provide a vehicle to the Customer within any stipulated time even if the Company has agreed to so provide the vehicle or even if the Customer has advised the Company of the possibility that any such loss or damage would result if the vehicle is not provided at all or within the stipulated time.
In the event any passenger misses the train or flight or bus or ferry or cruise, the Company will not be held liable for any compensation and/or any direct or indirect losses incurred by the Customer. The Customer shall be responsible to make an alternate arrangement if the vehicle has not reached the pick-up location due to any reason. The Company shall not be responsible or liable for any meeting or other occasions, functions missed by the Customer.
The Company shall not be liable for any delay or failure in the performance of any of its duties and obligations, to the extent that such delay or failure is caused due to a Force Major Event.
The Company shall not be liable / responsible for any illegal conduct of the Drivers of the vehicles. However, the Company recommends you to notify about any complaints that you may have against the Drivers of any vehicle.
The Company shall not be responsible for any loss of communication / information of status update & benefits under any Services or program of the Company. All this information will be send on mobile number and/or email ID registered with the Company. The Company will not be responsible for appropriateness of mobile or email or any other communication medium. The Customer shall be responsible for immediately reporting the errors, if any, occurred in the information sent to the Customer regarding booking confirmation.
The Company does not warrant that this site, its servers, or e-mail sent from its vehicles are free of viruses or other harmful components. The Company will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
6. Obligations of the Customers:
The Company encourages you to take full responsibility of your items. In case of lost items inside the vehicles during the journey, the Company will try to locate the items on a "best-effort" basis but the Company will not responsible for the same in case of loss or damage to the same.
If you leave any goods in the vehicle or has any complaint in respect of the services or the use of the vehicle, the Customer has to inform the Company of the same in writing within 24 hours of using the vehicle or the services of the Company.
You agree and acknowledge that the use of the services offered by the Company is at your sole risk and that the Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes.
Without prejudice to the above, the Company makes no representation or warranties that: -the service will meet your requirements; -the service will be uninterrupted, timely, secure, or error-free.
7. Indemnification:
By accepting these User Terms, you agree that you shall defend, indemnify and hold the Company, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys, agents and drivers harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these User Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, including limousine drivers arranged, or (c) your use or misuse of the Website.
8. Invalidity of one or more provisions:
The invalidity of any term of these User Terms shall not affect the validity of the other provisions of these User Terms.
9. Modification of the Service and User Terms:
The Company reserves the right, at its sole discretion, to modify or replace any of these Terms at any time without informing publicly to any party. The Company may also impose limits on certain features and services without notice or liability.
10. Notice:
The Company may give notice by means of a general notice on the Service by electronic mail to your email address on record in the Company's account information.